The Essential Guide to Difficult Conversations

At the core of NVC is a straightforward communication pattern:
When ____[observation], I feel ____[emotion] because I’m needing some ____[universal needs]. To grasp the complexity, NVC makes some subtle but critical distinctions:
Observations vs. evaluations
Emotions vs. thoughts
Universal needs vs. strategies
Requests vs. demands

Understanding these nuances is key to handling difficult conversations. The pairing of emotions with universal needs has a transformative effect in difficult conversations.

Source: medium.dave-bailey.com