Building Conversational Interfaces to Make the Web More Accessible for All

Myplanet partnered with CNIB to run a series of experiments with the objective of developing a two-way prototyped solution that would both enhance the experience of employees trying to create events in Drupal and improve a member’s experience when using mobile to access information related to CNIB events. For the prototype to be effective, we needed users to be able to publish events to the production site without moderation, which meant that we needed a voice assistant with an extremely high level of accuracy when it comes to natural language processing (NLP). Using Alexa for Business for the content creator experience and Google Actions for the consumer side, we were able to spin up an interaction that showed how both creating and accessing event content could be easier and more accessible for all through the power of voice interactions.

Source: medium.com