I stopped using Intercom

It wasn’t so great — lacking statistical robustness to analyze results, and other things like setting different goals, at least at the time. I still wouldn’t choose intercom as my support tool though, because I expect it being blocked by lots of ad blocker extensions (due to its tracking), and also it feels like an overkill for something reasonably simple. And you some times stop fixing obvious or not-so-obvious problems with your own user experience, and become enslaved by the “intercom experience”.

Source: blog.gingerlime.com