Everyone should read support emails

Everyone in the company is reading our incoming support emails.The past 20 years as a Project Manager, Product Owner, Digital Product Developer, Head of Blah Blah and Founder has taught me the importance of everyone spending time on support emails. Valuable insights, information and data are too often ignored and forgotten.Photo Credit: Unpixel @ UnsplashI have always spent much more time on incoming support emails than internal reports and numbers. Unless you are a soulless robot, the above statement will probably trigger more emotions and requirements for actions than:
“Week 27 — Users experiencing issues on service: 57%”Seeing real customers having real relatable issues provides a much better understanding of the current state of your company.

Source: medium.com