Listen to TurboTax Lie to Get Out of Refunding Overcharged Customers
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The makers of TurboTax have long been luring customers into paying for a service that they promised the government they’d give away for free. We’ve heard from 16 people who say they were denied refunds and told that the truly free version — Free File — is a government product that’s not run by TurboTax. VIDEOLucas Waldron/ProPublica
The graduate student asked the agent why there were no links to the actual free version — Free File — on the TurboTax website:
TurboTax Agent: “Because it is an IRS product we built for them.”
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