An update on last week’s customer shutdown incident

On May 29, DigitalOcean customer Raisup’s account was locked, and their resources were powered down due to a false positive generated by our anti-fraud and abuse automation system. Upon a second review by a different Abuse Operations agent (nearly 29 hours after the customer responded to the second flag), the agent failed to recognize this was a false positive, and the agent fully denied access back into the account. 2019-05-30 09:49 UTC – Account is locked and powered down by the cryptocurrency mitigation three hours after the customer powers their Droplets back on when the CPU usage on the same worker Droplets spikes back to 100%.

Source: blog.digitalocean.com