Understanding the experiences and needs of a multigenerational workforce

Based on the NPS®️ methodology devised by Bain & Company, and used by hundreds of companies around the world to measure customer loyalty and satisfaction, the score is calculated based on employee responses to the question:

“How likely is it you would recommend [Company Name] as a place to work?” It then allows us to estimate, for example, how the engagement of a female employee in the United States, 1 year into her role in the healthcare industry would differ depending on whether she was a Millennial, Gen X, or a Baby Boomer. We see this Boomer trend emerge to a greater degree when employees are directly asked about the expected outcomes of employee engagement: loyalty and satisfaction.

Source: heartbeat.peakon.com